Delivery and Returns
We deliver both within the United Kingdom and internationally.
UK Delivery
• Postage cost is calculated according to item weight and the postage service selected by the customer. The postage cost is clearly stated on checkout.
• Orders are dispatched within 2 working days (unless otherwise stated), subject to stock availability.
• The price quoted in the shopping cart may be subject to change, depending on the size, weight and value of the order, particularly if we are unable to use Royal Mail. In these cases we will contact you to discuss the options available after you have placed your order.
• Orders are not despatched on weekends or bank holidays.
• If your order is urgent please contact us to ensure timely despatch.
• If you have any special delivery requirements including Saturday delivery please contact us. Please be aware any special requirements may incur additional delivery costs.
International Deliveries
• Postage cost is calculated according to item weight and the postage service selected by the customer. The postage cost is clearly stated on checkout.
• Orders are dispatched within 2 working days (unless otherwise stated), subject to stock availability.
• Please note that very heavy or valuable items may incur additional delivery charges if we are unable to deliver using Royal Mail. In these cases we will contact you to discuss the options available after you have placed your order.
• Orders are not despatched on weekends or bank holidays.
• If your order is urgent please contact us to ensure timely despatch.
• If you have any special delivery requirements please contact us. Please be aware any special requirements may incur additional delivery costs.
• The price quoted in the shopping cart may be subject to change, depending on the size, weight and value of the order. In the event of any increase in cost you will be contacted following your order with full details of the actual delivery charges.
Order Tracking
• Orders sent by Royal Mail "Signed For" and courier services can be tracked. You will receive an email shortly after your delivery confirmation email with tracking information. Alternatively, please feel free to call us on 01912867984 or email enquiries@ryanohornebooks.com with your name and order number and we will get back to you with tracking/ despatch information.
REFUNDS POLICY
Your general right to cancel your contract with us
• You may cancel a Contract at any time within 7 working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with rest of this section.
• To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately and in any event within 7 working days of receipt by us of your notice to cancel, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products whilst they are in your possession and you will be responsible for them until they reach us. Please therefore ensure that you package the items in such a way as to ensure that they (and their packaging) reach us in undamaged condition. If you fail to comply with this obligation, we may have a right of action against you for compensation.
• All Products must be returned in their original packaging and in the original condition in which they were photographed. Please note that all Products will be inspected on return.
• When returning any Products to us as a result of a cancellation please comply with procedure set out in the section headed “Returns Procedure and Returns Address” below.
• Where you cancel a Contract under this section we will process any refund due to you as soon as possible and, in any event, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Returns procedure and returns address
• Before returning an item to us, please email us at enquiries@ryanohornebooks.com stating your order number, name, address, product reference number (where more than one product has been purchased in the same order), and reason for return. Alternatively you can telephone us on 01912867984 leaving your name and order number and requesting a return. In either case a member of our team will get back to you with a returns authorisation number.
• Whether you email or telephone you will need to provide us with your order number and the product you would like to return.
• We will then contact you with details of how to return the item and give you a Returns Authorisation Number. Please note that an item cannot be returned without a Returns Authorisation Number.
• We recommend that when you return Products to us you use a postal delivery service that insures the value of the Products being returned, including your own return address and you retain your proof of purchase.
• Please note that an item will only be accepted for return or exchange in accordance with our Returns and Exchange Policy.
• All returns must be sent to:
Ryan O’Horne Books
Belle Vue House
Humshaugh
Hexham
NE46 4AG
• Our Refunds and Exchange Policy does not affect your statutory rights.